Is my personal information kept private?

Your personally identifiable data (first name, last name, email, billing address,) is processed by www.rvfashion.lk

Why we need your information?

(a)       Administer your Account.
(b)       Process your Orders (including but not limited to delivery of the Products).
(c)       Provide you with the services and information offered through the Platform.
(d)       Undertake direct marketing.
(e)       Identify visitors on the Platform.
(f)        Carry out research on www.rvfashion.lk users’ demographics.
(g)       Send you information which www.rvfashion.lk  believes you may find useful or which you have  requested from www.rvfashion.lk  (including information about  www.rvfashion.lk Products, its newsletters, sales or promotions.

Do I need to create an account to place an order?

Sign up with us and you’ll be able to enjoy the following benefits:

(a)       Track and review past purchases.
(b)        Add items and products you love to your Wish List.
(c)        Preview our new collections and register your interest for your favorite pieces.
(d)        Save your address so you can shop even quicker next time.

How can I pay for my order?

Online store currently accepts Visa and MasterCard.

How long will it take me to get my order?

For standard shipping, you should receive your order within 4-5 business days.

How can I check the status of my order?

We know you are eagerly anticipating to receive your order, which is why we will be sure to notify you when your order ships via email. You can also Send an Email to inquiries@rvfashion.lk

Can I cancel or change my order?

We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders.

Can I exchange my order?

If you’d like to make an exchange, simply return the unused goods in original condition within 14 days back to one of our showrooms located at Ja-Ela, Kandana, Battaramulla with the Email Receipt. We do not refund Cash.

What do I do if my order is damaged?

We are so sorry to hear that your order reached in less than perfect condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order. You may contact our customer service team via inquiries@rvfashion.lk.

I received the wrong goods, what do I do?

Although we make every effort for perfection, as we get huge amount of orders and sometimes the wrong items are shipped from our warehouses. We are so sorry for any inconvenience this has caused and our customer service team is here to help make things right.

Please contact our customer service team via phone, email, or our contact us page, so that they can work to get you your goods as soon as possible.